Call Center Systems & Technologies
The DRS Acquisitions, Inc. call center uses the SER (EIS) Encore Call Processing System, which combines leading edge hardware and software to maximize call center performance and telemarketing productivity. The ENCORE System integrates call management software with patented, predictive dialing, voice recognition and sophisticated scripting. The fully FTC Registry compliant system also provides a variety of supervisory functions and countless telemarketing campaign management reports to enhance your marketing program, determine return on investment and increase the overall efficiency of your telemarketing program.
With the help of this call processing system, the management team at the call center is able to monitor the dialing status of multiple telemarketing programs simultaneously. This team consists of long term employees who are knowledgeable in outbound telemarketing services. Along with this expertise, you will have access to the complete management team, not just one account manager, from the President himself to the Client Services and Call Center Supervisors, this team of professionals will work with you and for you, whether it is list acquisition, determining marketing strategy or developing a script they strive to ensure the success of your outbound telemarketing program.
In addition, each call and/or sale can be digitally recorded using a state of the art Wygant Digital Recording System. In today’s quality-conscious environment whether it’s Appointment Setting, BPA (Business Publication Auditing) or Sales Verification services, this digital recording system helps ensure that telemarketers maintain professional presentations, and that a quality approach is used in servicing your clients and prospects. The ability to record each call and/or sale results is fewer charge-backs and customer service issues. This translates into higher-quality transactions, and improved bottom-line results.
As an added benefit, this system allows us the capability to leave pre-recorded voice mail messages (as permissible by law).
DRS Acquisitions, Inc. encourages our telemarketing clients to take an active role in their telemarketing programs. We provide Remote Client Monitoring which may be done from the convenience of your home or office. Telemarketers calling on behalf of clients are representing the company they are telemarketing on behalf of and it is important for telemarketing clients to understand that their image can actually be improved by quality telemarketing services. Our call center TSR’s (Telemarketing Service Representatives) are consistently monitored to ensure quality performance. When providing outbound telemarketing services, it is important that our telemarketing clients know that their telemarketing program is being dialed accurately and professionally. Telemarketing is as much about quality as it is about quantity.
We understand that marketing dollars are often being stretched to their limits. As a convenience to our Outbound Business to Business telemarketing clients we can assist you with list acquisition. We pre-purchase these lists and pass the savings along to you at discounted rates. Furthermore, as a client of DRS Acquisitions, Inc. it is our policy to only bill for actual telemarketing hours - hours spent on the phone, dialing your telemarketing campaign. We do not charge for script development, list management/data integration, or FTC-DNC cleansing. Rest assured your marketing dollars are spent marketing your company!
